Refund Policy

Thank you for shopping at leaflyroute.com. We want you to love your purchase, but if you are not entirely satisfied, we are here to help. You have 30 calendar days from the date your package was delivered to request a return or an exchange. To be eligible for a refund, your item must be completely unused, unwashed, and in the same pristine condition that you received it, with all original packaging and safety seals intact. Please note that for safety and hygiene reasons, we cannot accept returns on opened wellness products, consumables, or final sale items.

If you receive an item that is damaged, defective, or incorrect, please let us know right away. In these cases, we will cover all return shipping fees and send you a pre-paid shipping label. However, if you are returning an item due to a change of mind, you will be responsible for paying your own return shipping costs, which are non-refundable.

To start a return, please email our customer service team at support@leaflyroute.com with your order number. Once our team approves your request, we will send you a Return Authorization number and instructions on how to send your package back to us. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Once your package arrives at our warehouse, our team will inspect the items within 3 business days. If your return is approved, we will immediately trigger a refund back to your original payment method. Depending on your bank or credit card company, it typically takes 5 to 10 business days for the funds to officially post to your account.

Need help?

Contact us at support@leaflyroute.com for questions related to refunds and returns.